Help Center

Frequently Asked Questions

Can't find an answer? Reach us through our Contact page.

Are your perfumes original?

Yes. We are committed to providing high-quality fragrances. Every product is carefully selected to ensure authenticity and customer satisfaction.

How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

Do you offer Cash on Delivery (COD)?

Cash on Delivery is currently disabled. We process all orders via Direct Bank Transfer.

Can I return or exchange a perfume?

Due to the nature of fragrance products, we do not accept returns or exchanges once an order has been delivered, unless the item is damaged, defective, or incorrect.

What should I do if I receive a damaged or wrong item?

Please contact us within 48 hours of receiving your order and provide your order details along with clear photos of the product and packaging. We will review your request and assist you as quickly as possible.

How can I place an order?

Simply browse our collection, choose your favorite fragrance, add it to your cart, and proceed to checkout by following the on-screen instructions.

What payment methods do you accept?

We currently accept Direct Bank Transfer. Detailed account information and transfer upload instructions are provided on the checkout page.

How can I contact customer support?

You can reach us through our Contact page, email, or the phone number provided on our website. Our support team will be happy to assist you.

Can I cancel my order?

Orders can only be cancelled through our WhatsApp platform before they have been processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight and excessive heat to help preserve its fragrance and quality.

Still have questions?