Return & Refund Policy
At Hashir Fragrances, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
Returns
Due to the nature of fragrance products, we do not accept returns or exchanges once an order has been delivered, unless the item received is damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the product and packaging so we can review your request.
Refunds
Once your claim is reviewed and approved, we will process a refund or send a replacement product, depending on the situation. Approved refunds will be issued using the original payment method where possible.
Non-Refundable Items
Refunds or exchanges will not be provided for:
- Products that have been opened or used.
- Change of mind after purchase.
- Orders with incorrect shipping information provided by the customer.
- Damage caused after delivery due to improper handling or storage.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our whatsapp platform or email us. We will do our best to assist you as quickly as possible.